This Privacy Policy explains how “Conor - Pole & Aerial Instructor” ("we", "us", or "our") collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to protecting your privacy and handling your personal data transparently and securely.

Privacy Policy

  • We may collect and process the following categories of personal data:

    Information You Provide Directly:

    • Name

    • Email address

    • Phone number

    • Billing address

    • Emergency contact details (for in-person classes)

    • Health information relevant to participation in physical activity (where voluntarily provided)

    • Payment details (processed securely via third-party providers)

    Information Collected Automatically:

    • IP address

    • Browser type and version

    • Pages visited and time spent on our website

    • Cookies and usage data

  • We use your personal data for the following purposes:

    • To manage class bookings and workshop registrations

    • To process payments

    • To communicate with you about bookings or schedule changes

    • To send newsletters or marketing communications (only where you have opted in)

    • To ensure your safety during physical classes

    • To comply with legal obligations

    We will only process your data where we have a lawful basis to do so.

  • Under UK GDPR, we rely on the following lawful bases:

    • Contract – To provide services you have booked

    • Consent – For marketing emails and optional health disclosures

    • Legal obligation – For tax, accounting, or regulatory requirements

    • Legitimate interests – To operate and improve our business

    Where we rely on consent, you may withdraw it at any time.

  • We retain personal data only as long as necessary:

    • Booking and financial records: up to 6 years (for tax purposes)

    • Health forms: retained only while you are actively attending classes

    • Marketing data: until you withdraw consent

    After this period, data is securely deleted or anonymised.

  • Under UK GDPR, you have the right to:

    • Access your personal data

    • Request correction of inaccurate data

    • Request erasure ("right to be forgotten")

    • Restrict processing

    • Object to processing

    • Request data portability

    • Withdraw consent at any time

    To exercise your rights, contact us at: cr.polefit@outlook.com.

    You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

  • We take appropriate technical and organisational measures to protect your data, including:

    • Secure password-protected systems

    • Encrypted payment platforms

    • Limited access to personal data

    • Secure cloud storage

    However, no system is completely secure, and we cannot guarantee absolute security.

  • If you provide health-related information (for example, injuries or medical conditions), this is considered special category data.

    We only process this information:

    • With your explicit consent

    • For the purpose of ensuring your safety during classes

    This data is stored securely and only retained as long as necessary.

  • We do not store full payment card details.

    Payments are processed securely via third-party providers such as:

    • Stripe

    • PayPal

    Please refer to their privacy policies for information about how they process your data.

  • We do not sell your personal data.

    We may share data with:

    • Payment processors

    • Booking platforms

    • Accountants or professional advisers

    • Legal authorities where required by law

    All third parties are required to respect the security of your personal data.

  • If any of our service providers are located outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

  • Our website uses cookies to improve user experience and analyse traffic.

    You can:

    • Adjust cookie preferences in your browser settings

    • Opt out of non-essential cookies via our cookie banner

    For more information, see our Cookie Policy.

  • Our services are not directed at persons under 18. We do not knowingly collect data from minors without appropriate consent.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 03/03/2026
Business Name: Conor - Pole & Aerial Instructor
Data Controller: Conor Rooney / Conor - Pole & Aerial Instructor
Email: cr.polefit@outlook.com
Website: crpolefit.co.uk